M Group has launched its new mobile companion - 'MY M Group' app. that help to guide the buyers throughout their entire homeownership journey with M Group. Get to download now for free on Google Play Store or Apple App Store.
Dato' Sri Leong Hoy Kum together with the senior management team of M Group Group at the launch of the MY M Group App.
17 April, KUALA LUMPUR – M Group has launched its new mobile companion – ‘ MY M Group ' app. The app positions itself as a companion that guides buyers throughout their entire homeownership journey with M Group. The app can be downloaded for free on both Google Play Store and Apple App Store.
M Group's Director of Group Strategy and Operations, Lionel Leong said, " ‘ MY M Group' emphasises the Group's focus to enhance the lives of our customers. From the moment purchasers sign the SPA to the moment they receive the keys to their unit and start a home, the companion app offers a plethora of services that enhances the customer journey every step of the way."
The app allows for an efficient and transparent communication between homeowners with the property management team and M Group's customer service team. Some of ‘MY M Group's' features include an Integrated Vacant Possession (VP) scheduler, timely photo updates on construction progress on purchaser's properties, Defect Management Report, Property Management Administrator, and many more.
Leong shared, "As we move into a digital-focus era, change is essential to ensure continuous growth of an organisation. In 2017, we began our group-wide transformation and promised to reinvent future living. Like us, the property market is undergoing its own transformation with the introduction of property technology (Proptech) that is rapidly changing the industry's brick-and-mortar ways. With the ‘ MY M Group ' app, we believe that we are moving in the right direction" he said.
The launch of ‘MY M Group' is very timely as a number of M Group's properties will be handed over in 2018. Among these projects included Southville City's Savanna Executive Suites, Lakeville Residence in Jalan Kuching, D'SARA Sentral in Sungai Buloh, as well as Greenway and Eden, 2-storey link homes in Meridin East in Johor.
Leong shared, "Moving forward, our purchasers who are collecting their keys will be able to utilise a number of our app's features such as the Integrated Vacant Possession (VP) scheduler to schedule a time with our customer service team for the VP process. The app also provides information on the surrounding community so purchasers who just moved in can find hotspots such as eateries, entertainment spots other locations of interest near their home. New homeowners who download the ‘MY M Group' app are also entitled to special rewards such as regular promo codes to enjoy discounts and privileges on lifestyle services as well as priority invitation to M Group's events and launches.
M Group's upcoming launches in 2018 will also be featured in the MY M Group app. These projects include: